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Customer Experience Manager

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Location: North Charleston, SC, United States

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Do you love serving customers and coaching others to success?

Our retail stores are the heart of our business. The store leadership team keeps our store running smoothly for our customers as well as our employees. In fact, our leaders combine their love of tools, business, and service to create an environment where everyone can boldly build what’s next for them. Were you Made For This?

Key responsibilities:

Our teams deliver knowledgeable customer service while maintaining a store that is clean, safe and stocked with the products our customers need and want. As a Customer Experience Manager, you will:

  • Create action plans for the Sales Team and Team Leads to promote store objectives and growth in their roles.
  • Manage a team of Sales Representatives and Team Leads, ensuring the successful execution of company sales strategies and key performance indicators (KPIs).
  • Under guidance from the Store Manager, facilitate the hiring process, training and performance management for Sale Representatives and Team Leads.
  • Serve as Manager on Duty (MOD) as assigned, including being responsible for opening and closing the store according to established policies and procedures.

What you’ll bring to the table:

  • High school education or equivalent required, 2 years of college or related technical training preferred.
  • 2 years of related retail experience.
  • Previous supervisory experience preferred.
  • Ability to lead, guide and mentor store employees.
  • Strong customer service, decision-making and problem-solving skills.
  • Knowledge of tools and equipment appreciated, but not required.
  • Ability to lift up-to 70 lbs.

About Us

At Northern Tool + Equipment we’ve created a problem-solver’s paradise. A place where both pros who need the perfect tool to expertly finish the job, and do-it-yourselfers, who are looking for the right tool along with a bit of guidance, feel right at home. Our blueprint for success is Made For This. We’re poised to create a world-class customer experience while we strive to enter new markets and drive growth through exceptional customer insight. The plan is well on its way to resounding success, with over 130 retail stores across 24 states, plus a selection of products from the top national brands, and the addition of global manufacturing operations designed to create our own specialized tools and equipment. We’ve always had a way of either seeing what’s next, or defining it, but we need great people to grow along with us. We're looking for people who have the mindset of putting the customer first; team members who are ready to equip every problem solver who walks through our doors with the right tools and advice to tackle the tough jobs well; and individuals who are ready to help us boldly build what’s next.

Recently recognized by Forbes as a Top Midsize Employer in 2023, we proudly offer:

  • A comprehensive benefits package to cover healthcare, retirement, and wellness programs to help you be your best self financially and physically.
  • Flexible scheduling: Our stores are open 7am–7pm on weekdays and shortened hours on weekends, so you can be home when it counts most.
  • 20% discount starting day one!
  • Daily Pay: Have the flexibility to be paid daily! 
  • 401K with Employer Match
  • Holiday Pay (Closed Thanksgiving, Christmas Day, and Easter)
  • Start earning PTO immediately.