Customer Service and Sales Representative (Remote)

Are you interested in working for a family-owned business that has been recognized as a Star Tribune “Top Workplace” in Minnesota?  Do you want the opportunity to ditch the daily commute and work from home? If so, this may be the job for you!   

We are seeking Full Time Customer Service and Sales Representatives for a fully remote (post training), hybrid role that combines customer support via the phone with sales-related responsibilities. This position will start on July 28th, 2025. 

Why Join Us?

✔ Work from home with provided equipment and training
✔ Comprehensive 10-week training program to ensure your success
✔ Company-sponsored events for employees in the Minneapolis/St. Paul metro area
✔ Opportunities for career growth within a supportive, family-oriented company

What You Will Do:   

1. Answer 40-50 incoming phone interactions per day and identify the type of assistance the customer requires and provide a positive experience and resolution.
2. Provides problem solving steps by confidently asking the right questions and researching options to determine the best resolution.
3. Maintains accurate customer records by updating the information in the ERP system of record.
4. Seeks support from resources in our Inside Sales, Transportation, Drop Ship, Order Verification and Technical Support teams to provide up to date information to increase customer satisfaction.
5. Be the voice of the customer to share feedback and suggest creative solutions to improve customer satisfaction.

 What we are looking for in a candidate:   

• At least 1 year of experience working with customers (preferably phone interactions).
• Customer-first attitude.
• Strong verbal communication skills that convey a friendly and helpful tone.
• Professional, positive, and friendly demeanor that demonstrates empathy and patience.
• Ability to follow defined procedures and multi-task.
• Efficient in general computer skills and using multiple screens simultaneously.
• Self-motivated, independent decision-making skills.
• High-speed internet; ethernet.
• A quiet, private place in your home where you can work without background noise.
• Previous Contact Center and/or hardline product experience a plus.
• Bi-lingual (Spanish) a plus.

A few other things to know:   

• Start date: Monday, July 28th.
• Monday-Friday 8AM - 5PM during your first 10 weeks of training onsite at our Corporate office in Burnsville, MN for local candidates.
• After training, shifts are: Monday-Friday between 10 AM - 7 PM (flexible start times).
• One weekend shift (Saturday and Sunday) every 4 weeks (with days off during the week).
• Holidays as needed.

Ready to Join Our Team?

We’re looking for candidates who thrive in a remote work environment and are passionate about delivering outstanding customer experiences.

The Contact Center hours of operation are:   

Monday-Friday 7AM-7PM Central Time

Saturday & Sunday 8AM-5PM Central Time

About Us

Northern Tool + Equipment is a family business with roots stretching back three generations to Minnesota’s Iron Range, where our blue-collar work ethic and commitment to serving the people who do the tough jobs was born. Our mission is to be the best in the world at serving the professional tradespeople and those who want to work like them. With over 130 retail stores across 24 states, top national brands and global manufacturing operations designed to create our own specialized tools and equipment, we are busting our knuckles to deliver the products, prices and advice our customers need to succeed. We’re looking for people who share our blue-collar work ethic. If you’re the kind of person who likes to put your nose to the grindstone to help your customers and company succeed, we’d love to talk to you about becoming a member of our team.

Northern Tool + Equipment is proud to be recognized by Forbes as a Top Midsize Employer in 2023. We are committed to creating a workplace where your contributions are valued, and your professional growth is encouraged. When you join our team, you’ll enjoy a comprehensive and competitive compensation package that includes: 

• Competitive Pay: Earn $17.00 to $22.50 hourly, with your exact compensation personalized based on your skills, experience, and location. We believe in rewarding top talent with pay that reflects your value. 
• Work Schedule: Achieve the work-life balance you deserve with our full-time, remote schedule.
• Comprehensive Benefits Package: Your health and well-being are our priority. We offer a variety of health plans, so you can choose what best fits your needs. Employees working 30+ hours per week enjoy a robust benefits package, including medical, dental, vision, and a 401(k) plan with an enhanced company match to support your financial future. 
• Generous Employee Discount: Love our products? So do we! Enjoy a significant discount on the quality tools and equipment we offer, helping you save on the items you love to use. 
• Get Paid on Your Terms: With our Daily Pay option, you don’t have to wait for payday—access your earnings whenever you need them for added financial flexibility. 
• Paid Holidays: Take time to relax and recharge with 7 paid federal holidays, because we know how important it is to have time for yourself and your loved ones. 
• Incentives: Based on performance, results, or metrics achieved, eligible to earn % incentive pay which is paid monthly and/or quarterly depending upon position and performance achieved.

When you join Northern Tool + Equipment, you're not just starting a job—you're joining a community that supports your success. Come be a part of a team where your skills, dedication, and passion are recognized and celebrated. Your future starts here!